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Terms of Service

Last updated: February 9, 2026

1. Acceptance of Terms

By accessing or using Hearstack ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Hearstack provides a product management platform that aggregates customer conversations, analytics, and feedback to help teams make better product decisions. We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating an account.

4. Acceptable Use

You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, or impair the Service. You may not attempt to gain unauthorized access to any part of the Service or its related systems.

5. Intellectual Property

All content, features, and functionality of the Service are owned by Hearstack and are protected by intellectual property laws. Your data remains yours — we do not claim ownership of any content you submit to the Service.

6. Limitation of Liability

The Service is provided "as is" without warranties of any kind. Hearstack shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

7. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

8. Contact

If you have any questions about these Terms, please contact us at legal@hearstack.com.